If you have any problem or query about any online platform or website, then you can contact them directly on their customer care number and ask them your questions or give suggestions. But this is not the case with Swiggy and many other food delivery apps. To solve your query by calling Swiggy Customer Care, you have to adopt a different method, as their customer care number is not directly available on their website and app. If you have any questions related to swiggy food, delivery or order or any other questions, then today I am going to tell you how to contact them.irect
Swiggy Customer Care Number does not Exists
Unfortunately, direct calling to swiggy using a single number is not possible. But there is a way. Read below.
How to Contact Swiggy Customer Care? – Working
Whichever city you live in, you need to contact the swiggy team of your city. Swiggy have different teams as well as different numbers for different cities. And you can only reach to them via Swiggy app only.
Steps to Contact using Swiggy App –
- Open Swiggy Application.
- Go to Account (right bottom corner)
- Tap on the Help section. You will find all faq’s and previous order details or www.swiggy.com/support
- Select order.
- Select your query from suggestions. You will get a chat or call option.
- Click on the chat or call option and explain your query.
- Voila. That’s it
Suggested order queries in Swiggy app –
|Order Queries||Available Option|
|Item are missing from my order||Chat|
|Items are different from what I ordered||Chat|
|I have packaging or spillage issue with this order||Chat|
|I have received bad quality food||Chat|
|The quality of food is not adequate||Chat|
|My special instruction were not followed||–|
|I haven’t received this order||Call|
|I have payment, refund and bill related queries for this order||Chat|
|I have coupon related queries for this order||Chat|
Their team is very dedicated and they try their best to solve your problem. Share your experience in comments.
Help & Support – https://www.swiggy.com/support
Email Id – [email protected]
Partner with us – https://swiggy.com/partner-with-us
Phone – 08067 466777 / 08068 179777
Ride with us – https://ride.swiggy.com
Address of Head Office – Bundl Technologies Pvt Ltd, Tower D, 9th Floor, IBC knowledge park, bannerghatta road, bangalore, karnataka – 560029
Website – www.swiggy.com
Must Read – My Experience with Swiggy / Customer Care
I want to tell you about my own experience, I am Nihaal from Mumbai. On 30 December 2019, I ordered Manchow soup and Manchurian rice from the swiggy app but unfortunately, I received a different soup from the hotel I chose on swiggy. Although that hotel is the best in our area – Malabar Hill (I cannot tell you the name of the hotel due to some reason).
Like everyone, I also tried to find Swiggy customer care number on their app and website, so that I could solve this problem by telling them the details of delivery of the wrong food order. But I didn’t find any.
But I found a HELP section in the swiggy app (Account > Help ). I got a swiggy contact number there. Then I contacted their customer team and talked to them about the problem of my order. The Swiggy team was very good at talking. He took the details ID of that order from me and escalated the issue to another team.
And after a while, I got a call from the hotel (from the hotel I ordered) and told me that there was some problem on their behalf, due to which the courier boy was handed the wrong box. And the wrong order was delivered to me. I said it’s fine.
He further said that we have just sent your correct order. The courier boy will arrive at your home in a short time. Check your order. And because of us, you had this problem. So we are sorry for the inconvenience caused. We have also sent a special ice cream box with your order as compensation (from the hotel). I was not in any hurry so I said that you just send me my order.
I have ordered from Swiggy many times but never had such a problem. And this order problem was also from the hotel and that too by mistake. And we should also understand that sometimes courier boys may be late due to traffic. Or there may be some wrong orders, misplaced due to the crowd in the hotel. Many times some people do not listen to anyone, they shout to the courier boy or hotel owner or anyone without listening to them.
So we should show some understanding and solve problems by contacting customer care or hotel properly. They are only there to help us and try their utmost to ensure that the customer does not face any problem.
So this was my experience with swiggy. And It was really good. Food was delicious and Ice cream also !! by the way it was chocolate almond ice cream. You can try it too, you will like it.
Read More – Best AC at low price Deals
I hope this Swiggy customer care number article helped you. Now you know how to contact them. If you have any good or bad experience feel free to share with our readers. For more interesting content bookmark our website.
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